Network Development and
Provider Relations Corner

Devon Health continues to have great success in provider recruitment. With the acquisition of a new claims/software system, the Network Development team is now able to more accurately track member activity and identify out of network providers resulting in a more efficient contracting process.

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Provider Recruitment

3rd and 4th Quarters, 2007
Total new physicians recruited throughout PA, DE, NJ: 2960
Total new ancillary/facility contracts: 28
(encompassing 170 sites network wide)

Recent notable provider network additions:
Westfield Hospital (PA)
St. Luke’s Cornwall Hospital (NY)
Merit Mountainside Hospital (NJ)
MinuteClinic (Northeast Region)
STAT Retail Clinics (Phila, PA)
Hershey Outpatient Surgery Center (PA)
East Side Surgery Center (PA)
Center for Surgical Arts (PA)
AFP Surgery Center (PA)
Mainline Spine and Surgery Center (PA)
Cardiology Associates of W. Reading (PA)
DuBois Radiology (DuBois, PA)
Orthopedic Consultants, LTD (Lancaster, PA)
Abington Pediatric Associates (PA)
The Heart Group (Lancaster, PA)
North Hills Anesthesia Associates (Pittsburgh, PA)
Anesthesia Associates (Wilkes-Barre, PA)
Delaware County Professional Services (Glenn
Mills, PA)
DuBois Radiology (DuBois, PA)
Pocono Imaging (PA)
Radiology Associates of NJ
Radiology Associates of Hackettstown (NJ)
Montgomery County Advanced Imaging (PA)
Healthcare Solutions
At Home Medical Equipment
Advanced Cardiac Monitoring
ClearCare Corporation
Compression Management
Lymphedema Connection

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Provider Relations

The Provider Relations team has been diligently working to service and educate our participating providers while striving to maintain the most current and accurate provider database possible.

We have enhanced communication and interaction with participating physicians and have been active in performing in-service orientation sessions. Should your office be interested in scheduling such a visit, please contact our Provider Relations hotline at 866-498-4773 or visit our website at www.devonhealth.com.

How are we doing?! The Provider Relations team is also keenly interested in receiving feedback from the provider community.
If you have any comments or suggestion on how we can better serve your needs, please contact Nick Leh, Director of Provider Relations by email at nleh@devonhealth.com or phone
at 800-431-2273 x4133.

Thank you again for your continued participation and service to ourmembers. We look forward to working with
you throughout 2008 and beyond!

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Devon Health Shifts to
Electronic Communication

Devon Health is in the process of converting provider communications, including billing, industry, and network
updates to electronic formats. By sending network updates via email, Devon Health hopes to offer providers an efficient and more convenient method of accessing information in a timely manner. To do this, the company is requesting that all participating providers contact Devon Health at 800.431.CARE x4133 or email nleh@devonhealth.com with an active email address.

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Devon Health Begins to Focus on Electronic
Communications to Its Network Providers

DDevon Health in an effort to enhance, streamline and make information readily available to its providers, is implementing an email and electronic means of primary communication with
its providers. Recognizing this is becoming the industry standard, we hope to make information readily and efficiently available while reducing the time, costs and hassles of conventional methods. This gradual conversion will be occurring over
the next six months to a year with full implementation slated for 2009. Contact Devon Health at 800.431.CARE x4133 or email
nleh@devonhealth.com with an active email address.

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